About Essential Care

From the beginning, EssentialCare set out to improve customer satisfaction and do more than fulfill a need. After announcing the results of our internal customer satisfaction rating of 96%, it marked the highest in Company history and placed EssentialCare at or near the top of the industry in this important performance measurement. With this highly personalized service, we became a referral partner of choice and began to expand our care through select programs.

Non-medical caregiver services epitomize the customer-focused business. Families entrust the care of their loved ones to us. In many circumstances a person’s happiness or unhappiness is directly linked to the caregiver services he or she receives. We embrace the opportunity to improve people’s quality of life and view it as a privilege rather than a chore. We believe our clients can tell the difference.

We realize how essential in-home care can be to our clients and the families who love them. We also realize there is a big difference between showing up and making someone feel dignified and appreciated. Our goal is to bring happiness to our clients and peace of mind to those who love them wherever in-home care services are needed. We reach this goal when we are the highest rated customer service company in the market.

So much focus in this industry is placed on the tasks of the caregiver and the perceived discomfort this can cause those receiving care. But it doesn’t have to be this way. EssentialCare firmly believes we all have youthful souls and seek opportunities to embrace hope wherever we can find it. Often, the caregiver can be the best source of putting that smile on our client’s faces.

To place even more emphasis on the power of a smile, EssentialCare has created a staff that is the most pleasant in the industry. We found that when people are happy they have a positive outlook on life. Attitudes influence health, relationships, and one’s ability to learn and progress. We just approach the care business differently than others. We always start with the person in mind and build systems around ensuring the greatest likelihood for consistently creating a smile in the person receiving care. A genuine smile is usually an expression of joy, and joy has a documented impact on the well-being of an individual. While not an exact science, we always have fun trying to quantify how much joy we can create in those we serve. Everyone who comprises EssentialCare, from caregivers to administrative staff is encouraged to participate. This is one more way EssentialCare is reinforcing its core belief that “Nobody Outgrows a Smile.”